Last updated: December 13, 2024
Welcome to NeedTown! Your privacy is incredibly important to us. This Privacy Policy explains what personal data we collect, how we use it, and the steps we take to keep it secure. It also details your rights regarding your information and how you can manage your privacy preferences.
By accessing NeedTown, you agree to the principles and practices described in this Privacy Policy. We strive to be clear and upfront about how we handle your information, and we're here to answer any questions you might have.
At NeedTown, protecting your privacy is central to everything we do. As we launch in Bangladesh, we are committed to complying with local data protection laws and international standards, such as the General Data Protection Regulation (GDPR) and relevant Bangladeshi regulations, such as the Digital Security Act, 2018, and any applicable guidelines issued by the Bangladesh Telecommunication Regulatory Commission (BTRC).
Here's what you can expect from us:
We collect two main types of information from our users:
Data that identifies you as an individual. This may include:
Data that does not directly identify you. This may include:
We collect information through various methods, ensuring transparency and consent at every step:
When you create an account on NeedTown, we collect the details you provide, such as your name, email, and password.
Information is gathered as you interact with the platform. This includes:
We use technology to enhance your experience, including:
We ensure that all information collected is handled securely and in compliance with Bangladeshi laws, including the Digital Security Act, 2018, and international privacy standards.
We use the information we collect to make NeedTown work for you in the best way possible. Here’s how:
Your information plays a vital role in helping us deliver and enhance the services you rely on. For instance:
At NeedTown, we strive to make your experience unique and tailored to your preferences. Your information helps us:
We aim to keep you informed about features and opportunities that could benefit you. Your data helps us:
Protecting your information is a top priority. We employ your data to:
At NeedTown, we prioritize your privacy and the security of your personal information. We are committed to handling your data responsibly and in compliance with applicable privacy laws, including but not limited to the Digital Security Act, 2018 (Bangladesh), and the General Data Protection Regulation (GDPR), where applicable. Below is a detailed overview of how and why we share your information:
We may share your information with third parties in specific scenarios, always ensuring that such sharing aligns with legal requirements and our privacy commitments:
To enhance the functionality and reliability of the NeedTown platform, we collaborate with trusted third-party business partners and service providers. These entities play a critical role in providing you with efficient and secure services. The types of partners we work with include:
All partners and service providers are bound by strict contractual agreements to use your information solely for the agreed-upon purposes. They are also required to adhere to rigorous data security and confidentiality standards, with periodic audits conducted to ensure compliance.
We are committed to complying with all applicable legal requirements and regulations, which may necessitate the disclosure of your information in the following circumstances:
In the event of a merger, acquisition, or sale of all or part of NeedTown’s assets, your information may be transferred to the acquiring entity as part of the transaction. In such cases, we will ensure that the acquiring entity continues to protect your information in a manner consistent with this policy and applicable privacy laws. You will be notified of any significant changes to the way your data is handled and provided with an opportunity to review and consent to any new terms or policies governing your information. By using the NeedTown platform, you consent to the sharing of your information as described in this section. Rest assured, we take all reasonable measures to protect your data and require third parties with whom we share it to uphold the highest standards of security and confidentiality.
At NeedTown, we understand how important your personal data is, and we take it seriously. Here's how we handle the security and storage of your information:
We only keep your data for as long as necessary to provide our services and meet our legal obligations. The length of time we store your data depends on the purpose for which it was collected. For example, your account information will be kept as long as your account remains active or as long as required by law. Once your data is no longer needed, we securely delete or anonymize it to protect your privacy.
We use advanced security measures to protect your data from unauthorized access, loss, or misuse. These include:
While we make every effort to keep your data secure, no system is completely immune to risks. We always strive to stay ahead by updating and improving our security practices to handle emerging threats.
While we take great care in securing your data, it's also important for you to protect your account. Here are a few things you can do:
By staying vigilant and following these simple steps, you can help ensure your account remains secure while we handle the rest.
At NeedTown, we believe in giving you control over your personal information. You have several rights regarding how your data is used and can take actions to manage it in line with your preferences. Here's a breakdown of your privacy rights:
You have the right to access the personal information we hold about you. If you would like to review, update, or correct any details, you can do so easily through your account settings. If your information is inaccurate or incomplete, we encourage you to update it to ensure we have the most accurate records.
Additionally, you have the right to delete your account and personal data if you no longer wish to use NeedTown's services. You can request account deletion by contacting us, and we will guide you through the process. Please note that we may retain some information for legal reasons or to fulfill contractual obligations, but we'll minimize this to what is necessary.
We may send you marketing or informational communications related to your account or services on NeedTown. However, if you no longer wish to receive these communications, you can easily opt-out:
Opting out will stop promotional communications, but please note that you may still receive essential service-related messages, such as updates about your account or important platform changes.
Cookies and tracking technologies help us improve your experience on NeedTown. These tools collect information about how you interact with our platform, helping us tailor our services and content to your preferences. You have the option to manage or disable these tracking technologies:
By understanding and managing these settings, you can have more control over your online privacy. If you have any questions or need assistance with your privacy settings, please don't hesitate to reach out to us.
At NeedTown, we are committed to protecting the privacy and safety of children online. Our services are not intended for children under the age of 18, and we do not knowingly collect personal information from individuals in this age group. Here’s our policy regarding users under 18:
To use NeedTown’s platform, you must be at least 18 years old. If we become aware that we have inadvertently collected personal information from a child under 18, we will take steps to delete that information as soon as possible.
If you are a parent or guardian and believe that your child under the age of 18 has provided personal information to us, please contact us immediately. We will work with you to ensure that any data collected is removed and that your child’s privacy is protected.
We do not design our services or marketing materials to target children or appeal directly to them. Our content and features are intended for an adult audience.
We take children’s privacy seriously and adhere to applicable laws and regulations to ensure that young users are protected from any potential risks related to online data collection. If you have any concerns or questions about our children’s privacy practices, feel free to contact us.
At NeedTown, we may provide links to external websites or services that are not owned or controlled by us. These third-party links are included for your convenience, but it's important to understand the following:
Our platform may contain links to third-party websites, applications, or services that we do not operate or control. These links can direct you to external resources such as partner websites, service providers, or other platforms that we believe may be of interest to you. However, please note that:
We do not control or monitor the content, privacy policies, or practices of third-party websites. Once you click on a third-party link, you are no longer on the NeedTown platform, and your use of external websites is subject to their terms of service and privacy policies.
While we aim to link to reputable external sites, we cannot guarantee the accuracy, reliability, or safety of the content provided by third parties. Always exercise caution when interacting with external websites or providing personal information on them.
Including a third-party link on our platform does not imply that NeedTown endorses, sponsors, or is responsible for the content or services provided by those third-party entities. We provide these links solely for informational purposes or to offer additional resources to our users.
Your interactions with third-party services, including any transactions or exchanges of personal information, are between you and the third party. NeedTown is not responsible for the privacy practices, security measures, or actions of third-party sites or services.
We are not liable for any loss, damage, or issues arising from your use of third-party content or services. It is your responsibility to review the terms and privacy policies of these external websites before using their services.
By using our platform, you acknowledge that NeedTown is not responsible for the content or actions of third-party links and services, and we encourage you to exercise discretion and caution when navigating external sites. If you encounter any issues or concerns with third-party links, please let us know, and we will investigate the matter.
At NeedTown, we recognize that data privacy is a global concern, and we are dedicated to ensuring that your information is handled securely and responsibly, no matter where it is stored or processed. Here is how we manage international data transfers:
When transferring data across borders, we strictly adhere to applicable local and international privacy regulations to protect your personal information. These include:
General Data Protection Regulation (GDPR)For users in the European Union, we comply with the GDPR’s stringent guidelines on data processing and transfer. This includes ensuring that any data transferred outside the EU is subject to legally enforceable safeguards.
Digital Security Act, 2018 (Bangladesh)As a platform headquartered in Bangladesh, we adhere to the Digital Security Act, which regulates the storage, processing, and protection of data within the country. We also ensure compliance with any additional privacy directives issued by the government of Bangladesh, such as those related to cybersecurity and the use of personal information.
Information and Communication Technology (ICT) Act, 2006 (Bangladesh)This act provides a legal framework for secure data handling and digital communications, and we ensure our practices are aligned with its provisions when processing data domestically or internationally.
For users outside these regions, we comply with the respective data protection regulations of the jurisdictions involved, including laws such as the California Consumer Privacy Act (CCPA) for users in the United States, and similar statutes in other regions. This ensures that cross-border data transfers meet the highest legal standards, irrespective of location.
Our commitment is to provide a secure framework for handling your personal data during international transfers, safeguarding it at every step of the process.
To ensure that data transfers are secure, transparent, and legally compliant, we utilize the following mechanisms:
Standard Contractual Clauses (SCCs)For data transfers to countries without equivalent data protection laws, we incorporate SCCs approved by regulatory authorities. These clauses provide contractual guarantees that your personal data will be protected.
When transferring data to countries recognized as providing an adequate level of data protection (e.g., those designated by the European Commission), we rely on these adequacy decisions to ensure compliance.
Binding Corporate Rules (BCRs)In cases where data needs to be transferred within NeedTown or its affiliates across multiple jurisdictions, we implement Binding Corporate Rules to ensure consistent and robust data protection practices.
We employ robust encryption technologies to protect your personal data during transfer. This prevents unauthorized access and ensures the integrity of your data while it moves between jurisdictions.
Any third-party service providers involved in international data handling are bound by strict contractual agreements to maintain the confidentiality, security, and privacy of your information. These agreements are regularly reviewed to ensure ongoing compliance.
By implementing these mechanisms, we aim to uphold the highest standards of data protection during international transfers.
We prioritize transparency and user trust. If you have questions or concerns about how your data is transferred internationally, or if you’d like more details about our practices, please don’t hesitate to contact us. Your trust in our commitment to privacy is what drives our efforts to exceed global data protection standards.
We understand that privacy is a dynamic concern, and as such, we may update our privacy policy from time to time. These updates could reflect changes in our data practices, technological advancements, legal requirements, or the services we offer. We want to ensure that you are always informed about how we collect, use, and protect your personal data. Below is a detailed explanation of how we notify you about changes and how you can stay informed:
We are committed to keeping you informed whenever we make important changes to this privacy policy. Here’s how we notify you:
We will display a prominent notice within the NeedTown platform (such as a banner or pop-up) to alert you to the changes. This will typically appear when you log in or access the platform after the update. This notification will highlight key updates to the policy, so you are aware of any significant changes that might affect your data privacy rights.
If the changes are substantial, we may send you an email notification detailing the updated privacy policy. This email will explain the nature of the changes, why they are being made, and how they impact your data rights. We will include a link to the updated privacy policy for you to review at your convenience.
In certain cases, especially when major revisions are made, we may prompt you to review and accept the updated privacy policy the next time you log in. By logging in and continuing to use the platform, you agree to the updated terms of the privacy policy.
Your continued use of the NeedTown platform after the privacy policy is updated constitutes your acceptance of the changes. If you disagree with any of the updated terms, you may choose to stop using the platform or request that your data be deleted in accordance with our data retention policies.
This privacy policy was last updated on 13th December 2024.
We will always include the date of the last update at the bottom of the privacy policy to help you easily determine when the policy was last revised. This ensures that you can track the changes to the policy over time and know when it was last modified.
In some cases, we may keep a version history of the privacy policy on our website or platform. This allows you to access previous versions of the policy if needed. If you have any specific questions about past changes, you can reach out to us for clarification.
In general, minor changes, such as updates in the types of data we collect or changes to service providers, may not require a formal re-acceptance prompt. However, major changes that significantly affect your rights or data handling (such as new data processing activities or compliance with new laws) will always be communicated clearly to you.
While we will do our best to notify you of important changes to this privacy policy, it is also your responsibility to periodically review the privacy policy to stay informed about how your data is being managed. We encourage you to check the privacy policy periodically, especially when there are significant updates to our platform or services.
If you have any questions or concerns about the updated policy, or if you would like to request further details about any specific changes, please feel free to contact us. We are always happy to help and provide clarification.
Your privacy is important to us, and we are here to address any concerns you may have about how your data is handled. If you have questions, concerns, or need assistance related to our privacy practices, please feel free to contact us using the following methods:
You can reach our Privacy and Data Protection team by emailing us at support@needtown.co. Please include a clear description of your concern or inquiry, and we will respond as quickly as possible.
You can submit your privacy-related questions or concerns through our customer support portal on the NeedTown platform. To do so:
For more urgent privacy matters, you may contact our customer support team by phone. Call us at 01886-994333, and our team will direct your query to the appropriate department.
If you prefer to contact us by mail, you can send your inquiries to the following address:
NeedTown Privacy Team
Dhaka, Bangladesh
For general inquiries, you can also reach out to us through our social media accounts. While these platforms are primarily for general customer support, we can direct your privacy concerns to the relevant team if necessary. Find us on:
When reaching out, please provide as much detail as possible regarding your concern or request. This could include:
We take privacy concerns seriously and are dedicated to resolving any issues promptly. If you ever feel that we have not addressed your concerns satisfactorily, you may escalate the matter to the relevant data protection authority or regulatory body. We are committed to working with you to ensure your data is handled securely and in accordance with applicable privacy laws.
