Last updated: December 13, 2024
The NeedTown Terms of Service (”Terms”) is a legal agreement between this platform and its Users. These Terms outline the policy, rights, and responsibilities while interacting on NeedTown's online and mobile platforms and/or its services. It has been created for ensuring a safe, predictable, and pleasant experience to let clarity be achieved regarding the manner of use of NeedTown's online features, interaction with users, and compliance with existing law. By defining those parameters, NeedTown promotes trust, transparency, and accountability among the participants at large.
By accessing or using the NeedTown platform, users indicate that they agree to be bound by these Terms. This applies to all visitors, registered users, and service providers using or accessing the platform in any way. To the extent a user does not agree with any part of the Terms, they hereby acknowledge that they must immediately cease utilizing the platform.
Users confirm that they are at least the age of majority and have the capacity to enter into this Agreement. Businesses or entities utilizing the site are aware that their representatives have full authority to accept these Terms on behalf of the organization.
Continued use of NeedTown services, including browsing, creating an account, or engaging with features, constitutes acceptance of these Terms.
To access and use the NeedTown platform, users must meet the following age requirements:
Users must be at least 18 years old to register for an account, enter into agreements, or engage with any services offered on the platform.
Minors under the age of 18 may access NeedTown services only with the explicit consent and supervision of a parent or legal guardian, who assumes full responsibility for the minor’s actions on the platform.
By registering or using the platform, users affirm that they meet the age requirements and possess the legal capacity to engage in binding agreements. NeedTown reserves the right to request proof of age and suspend or terminate accounts if eligibility requirements are not met.
Users are responsible for ensuring that their use of the NeedTown platform complies with all applicable laws and regulations. This includes, but is not limited to:
Users must operate within the legal framework of their jurisdiction, especially concerning the services they provide or procure through NeedTown.
Users must provide accurate, complete, and truthful information during registration and throughout their use of the platform. Misrepresentation may result in account suspension or termination.
Users must ensure that their activities on the platform, including interactions with other users and service providers, do not violate any laws, regulations, or third-party rights.
Account holders are responsible for all activities conducted under their account. This includes unauthorized access or misuse by others. Users must take reasonable steps to secure their accounts, such as using strong passwords and enabling two-factor authentication if available.
Failure to meet the eligibility criteria or comply with these responsibilities may result in restrictions, suspension, or permanent removal from the platform. By agreeing to these Terms, users acknowledge their obligation to comply with these requirements and maintain the integrity of the NeedTown community.
To create an account on the NeedTown platform, users must meet the following criteria:
Users must provide complete and accurate information during registration, including their name, email address, phone number, and other required details. Misrepresentation or fraudulent information will result in account rejection or termination.
Some services or features may require additional verification, such as identity documents, business licenses, or certifications. NeedTown reserves the right to approve or deny access based on the verification process.
By registering, users agree to abide by the Terms of Service and any policies or guidelines associated with the platform.
Users acknowledge that the information provided during registration must remain up-to-date, and any changes (e.g., email address or contact number) must be promptly updated in their account settings.
Maintaining the security of their account is the sole responsibility of the user. NeedTown provides tools to help users secure their accounts but cannot guarantee protection if proper precautions are not taken.
Users are required to choose a strong password and keep it confidential. Sharing account credentials with others is strictly prohibited.
Where available, users are encouraged to enable two-factor authentication for an additional layer of security.
Users must notify NeedTown immediately if they suspect unauthorized access or a breach of their account. Prompt reporting helps minimize potential damage and ensures a swift resolution.
Account holders are responsible for all actions taken under their account, whether by themselves or by unauthorized parties due to negligence.
NeedTown reserves the right to suspend or terminate user accounts under the following conditions:
Accounts found in breach of the Terms of Service, including providing false information, engaging in prohibited activities, or misconduct, will be subject to suspension or permanent termination.
Accounts that remain inactive for an extended period may be deactivated or removed after prior notice.
Users engaged in fraudulent activities, abuse of platform resources, or harmful actions toward other users may face immediate account termination.
NeedTown may suspend or terminate accounts if required by legal authorities or to comply with applicable laws.
In cases of suspension or termination:
By creating an account on NeedTown, users agree to uphold the integrity of the platform and adhere to these account creation and management guidelines.
To ensure a safe, respectful, and lawful environment on the NeedTown platform, users are strictly prohibited from engaging in the following activities:
Using the platform for any unlawful purpose, including fraud, money laundering, or the distribution of prohibited substances or services.
Engaging in any form of harassment, hate speech, threats, defamation, or discriminatory behavior toward other users or NeedTown staff.
Falsely representing oneself as another individual, organization, or entity.
Sending unsolicited messages, promotions, or fraudulent content to other users.
Attempting to hack, disrupt, or exploit the platform’s security features, systems, or infrastructure.
Uploading, sharing, or distributing content that infringes upon copyrights, trademarks, or other intellectual property rights without proper authorization.
Posting or sharing harmful content such as viruses, malware, or deceptive links.
Engaging in activities that undermine the platform’s integrity, including manipulating reviews, falsifying feedback, or exploiting system loopholes.
Violations of these rules may result in account suspension, termination, or legal action.
Users are solely responsible for the content they share, post, or communicate on the NeedTown platform. This includes text, images, videos, reviews, and other forms of media. Users agree to the following guidelines:
Content must be truthful, accurate, and relevant to the purpose of the platform. False or misleading information is prohibited.
Content must adhere to community standards of decency and respect. Offensive, abusive, or explicit material is not allowed.
Users must ensure they have the rights to share any content uploaded to the platform. This includes obtaining necessary permissions or licenses for copyrighted or proprietary material.
Users agree to indemnify NeedTown against any claims, damages, or liabilities arising from the content they share or actions they take on the platform.
NeedTown reserves the right to remove or restrict access to content that violates these guidelines or the platform’s policies.
Users agree to comply with all local, national, and international laws and regulations when using the NeedTown platform. This includes, but is not limited to:
Adhering to regulations that safeguard consumer rights.
Respecting the privacy and data of other users in accordance with the Information and Communication Technology Act, 2006, and other relevant laws in Bangladesh.
Ensuring interactions on the platform do not violate anti-discrimination or equality laws.
Ensuring that any services offered or transactions conducted through the platform meet licensing, permit, or certification requirements as per applicable laws.
By using the platform, users affirm their commitment to responsible conduct and agree to uphold these principles. Non-compliance may result in account restrictions, suspension, termination, or legal proceedings.
NeedTown respects the intellectual property rights of its users and third parties. By posting or uploading content to the platform, users retain ownership of their content, but they grant NeedTown a limited license to use, display, distribute, and modify it as described below. Specifically:
Users retain ownership of any content they create or upload, including text, images, videos, reviews, and other materials.
By uploading content to NeedTown, users grant NeedTown a non-exclusive, worldwide, royalty-free license to use, display, copy, modify, distribute, and publish such content for the purpose of operating and promoting the platform. This license is necessary for NeedTown to provide its services and to allow other users to access the content.
This license does not transfer ownership of the content. Users retain full ownership of their intellectual property rights, subject to the license granted to NeedTown.
Users are responsible for ensuring that they have all necessary rights and permissions to post the content they share on NeedTown, and that the content does not infringe on the rights of any third party.
When users upload, post, or submit content to NeedTown, they grant the following rights:
Users grant NeedTown the right to use, display, distribute, and make available the content within the platform and in promotional materials associated with the platform. This includes the ability for NeedTown to reproduce, modify, adapt, or create derivative works of the content for the purposes of operating and promoting the platform.
By submitting content, users understand that their content may be publicly visible to other users of the platform, and that other users may interact with or comment on such content.
Any feedback, suggestions, or recommendations provided by users regarding the platform or its services become the property of NeedTown, and users grant NeedTown the right to use, modify, and incorporate such feedback into the platform without compensation.
NeedTown reserves the right to monitor, moderate, and remove content to ensure compliance with its guidelines and to maintain a safe and respectful environment for all users. The platform employs various mechanisms to detect and address inappropriate content, including automated systems and manual review. Specific provisions include:
NeedTown has the right, but not the obligation, to review, moderate, or remove any content that violates its Terms of Service, Community Guidelines, or applicable laws. This includes content that is unlawful, harmful, offensive, or violates intellectual property rights.
NeedTown may remove content that violates any of its policies, including but not limited to content that is:
Although NeedTown reserves the right to moderate content, users are ultimately responsible for the content they post. NeedTown encourages users to report any content they believe violates these Terms of Service or is harmful to the platform’s community.
Users whose content is removed may appeal the decision in accordance with the platform's appeal procedures. Users may also request clarification regarding the removal, although NeedTown’s decision in such matters is final.
Users who repeatedly violate content guidelines or engage in behavior that threatens the safety or integrity of the platform may face penalties, including suspension or termination of their account.
By using the NeedTown platform, users acknowledge their understanding of these content-related provisions and agree to abide by the platform's content guidelines and moderation processes.
NeedTown allows users to create and manage custom spaces for personal, business, professional, or community purposes. These spaces provide a virtual environment where users can engage with others, offer services, and display content. The following rules apply to the creation and management of spaces:
Only registered users with verified accounts may create and manage spaces. Users must adhere to the platform's guidelines and Terms of Service when creating spaces.
All spaces must comply with NeedTown's content moderation policies, including the prohibition of illegal, harmful, or offensive content. Spaces should be used responsibly and must not promote violence, discrimination, or any activity that violates the law.
Users have the ability to customize the look and feel of their spaces, including layout, branding, and available features, within the tools provided by NeedTown. Customization options must not infringe on the intellectual property rights of others or mislead users regarding the nature of the space.
The creator (or assigned administrator) of a space is responsible for managing the content and interactions within that space. They are expected to maintain an engaging, respectful, and safe environment for visitors.
Spaces should not be used for illegal activities or to spread harmful or misleading information. Users who violate these guidelines may have their spaces suspended or terminated.
NeedTown may offer automated chatbot agents to assist in user interactions, streamline communication, and provide information within spaces. These chatbots are designed to enhance user experience and facilitate smooth engagement. The following rules apply:
Chatbot agents are intended to assist users with common queries, provide automated responses, and help with certain functions such as bookings, queries, or guiding users through services within a space.
While chatbots aim to provide accurate and helpful information, users should be aware that the automated responses are based on pre-programmed data and may not always be fully accurate or up-to-date. Users should verify any critical information independently.
Chatbots are designed to function smoothly and should not disrupt the experience of users within a space. Any attempts to exploit, manipulate, or alter the functioning of the chatbots are prohibited and may lead to account suspension.
Users should interact with chatbot agents in a respectful manner, keeping communication clear and appropriate. Abusive or inappropriate language directed towards chatbots is not permitted.
Chatbots cannot replace human support or expertise. If users require more complex assistance, they are encouraged to reach out to a human representative or space administrator.
NeedTown offers various subscription plans for users to access additional features and premium services within spaces. These plans are designed to meet different needs, whether for personal, professional, or business use. The following provisions apply to subscription plans and pricing:
NeedTown offers different tiers of subscription plans, including free and premium options. Premium plans typically provide enhanced features such as additional customization options, access to exclusive tools, and increased space visibility.
Subscription prices are listed clearly on the platform and vary depending on the selected plan and any additional services or features that are included. Prices may change based on user location, platform updates, or additional promotional offers.
Subscription fees are billed either monthly or annually, as per the chosen plan. Payments must be made using the accepted payment methods on NeedTown. Users will be notified in advance if their payment method fails or if the subscription is about to expire.
Unless canceled, subscriptions may automatically renew at the end of each billing period. Users will be notified about any upcoming renewals, and can cancel or modify their subscription at any time through their account settings.
Refunds are not typically provided for subscription payments. However, users may cancel their subscriptions at any time, and they will continue to have access to the paid features until the end of the current billing period. If a user cancels a subscription early, no refund will be issued.
Occasionally, NeedTown may offer promotional pricing or discounts for new users or specific plans. These offers are subject to the terms of the promotion and are limited to specific timeframes or user groups.
Users who believe there has been an error in billing or payment may contact NeedTown’s customer support team for resolution. All billing disputes must be reported within a reasonable time frame after the charge occurs.
By subscribing to NeedTown’s services, users agree to the pricing, billing terms, and subscription policies outlined here.
NeedTown provides a marketplace where users can buy and sell various products and services. The platform offers a trusted environment for these transactions, with the following guidelines in place to ensure fair and transparent dealings:
Only registered users who meet specific criteria (e.g., verified account status, compliance with local laws) are eligible to sell products or services on NeedTown. Sellers must provide accurate and complete information about the items they list.
Sellers must ensure that their listings are truthful, clear, and detailed. This includes providing descriptions, images, prices, availability, and any additional information that helps buyers make informed decisions.
Sellers are prohibited from listing illegal, unsafe, counterfeit, or prohibited products or services. This includes items that violate intellectual property rights, promote hate or violence, or do not comply with applicable laws.
Sellers must display the correct price for their products or services, including any applicable taxes or fees. Misleading or deceptive pricing practices are prohibited.
Sellers are required to fulfill orders in a timely manner. Failure to do so, without proper communication to the buyer, can result in account suspension or penalties. Sellers must communicate delays or cancellations promptly.
Buyers are encouraged to leave feedback on their purchases, and sellers should maintain high standards of customer service to ensure positive ratings and reviews.
Sellers must not engage in activities that unfairly manipulate transactions, such as artificially inflating ratings or prices, or engaging in fraudulent practices to deceive buyers.
NeedTown provides a secure payment system to facilitate transactions between buyers and sellers. The following payment terms govern the financial aspects of marketplace transactions:
Payments for marketplace transactions can be made through various methods accepted by NeedTown, including credit cards, digital wallets, and bank transfers. The payment methods available may vary depending on the buyer’s location or the seller’s preferences.
NeedTown may charge a processing fee for facilitating transactions between buyers and sellers. These fees are clearly disclosed during the checkout process and vary based on transaction type, region, and payment method.
All transactions made through the NeedTown platform are secured using industry-standard encryption and payment gateway protocols. NeedTown ensures that sensitive payment details are protected.
Once a payment is successfully processed, both the buyer and seller will receive a confirmation notice. Sellers must ship the purchased items or initiate the requested service once payment is confirmed.
For physical products, sellers typically receive their payment after the transaction is completed and the item has been delivered to the buyer. For digital goods or services, payments may be processed immediately, or as per the seller's terms.
Buyers may request a refund or cancel an order within a specified period after the transaction, depending on the seller’s policies. Refunds are issued according to the platform’s rules and may involve partial or full reimbursement depending on the circumstances of the cancellation.
All payments and transactions are processed in the currency specified by the platform, typically based on the buyer’s and seller’s location. Exchange rate fees may apply to international transactions.
In the event of a dispute between a buyer and a seller, NeedTown provides a mechanism for resolution. The following guidelines apply to dispute resolution:
If a buyer or seller encounters an issue with a transaction, they are encouraged to first attempt to resolve the issue directly through communication. Both parties should strive to come to a fair and amicable solution.
If direct communication does not resolve the issue, either party may report the dispute to NeedTown’s support team. Users must provide relevant information, including transaction details, communications, and evidence to support their case.
NeedTown may intervene to mediate the dispute and help both parties reach a resolution. This may include investigating the issue, reviewing transaction records, and consulting both parties. NeedTown’s mediation service aims to be impartial and fair.
In cases where NeedTown determines that a refund or compensation is warranted, the platform may issue a refund to the buyer, deducting any applicable fees, or take other remedial actions.
In cases where the dispute cannot be resolved through NeedTown’s mediation process, the matter may be referred to an external arbitration service, or legal action may be taken, depending on the severity of the issue.
Users who abuse the dispute resolution process, including making false claims or providing misleading information, may be subject to penalties, such as account suspension or removal from the platform.
By participating in the marketplace, users agree to abide by these selling, buying, and dispute resolution rules, ensuring a fair and transparent transaction process for all parties involved.
TownManagers are professionals offering various services on the NeedTown platform. These services are essential for users seeking home, personal, business, or specialized professional assistance. The following guidelines define the responsibilities and verification process for TownManagers:
Service Delivery: TownManagers are responsible for delivering services as described in their listings, ensuring high-quality standards, professionalism, and adherence to agreed timelines. They must perform their services with integrity, care, and respect for clients.
Communication: TownManagers must maintain open and transparent communication with users, keeping them informed about service schedules, progress, or any potential issues that may arise. They should respond to inquiries promptly and courteously.
Customer Satisfaction: TownManagers are expected to prioritize customer satisfaction by addressing any complaints or concerns promptly and offering resolutions when necessary. Negative feedback should be taken seriously and used as an opportunity for improvement.
Compliance with Platform Guidelines: TownManagers must adhere to all platform policies, including those related to service quality, pricing transparency, and conduct. They are also responsible for maintaining their profiles and service listings up to date.
Accountability: TownManagers must be accountable for their actions and services. If a TownManager fails to meet the expected standards, they may be subject to performance reviews, and their accounts could be suspended or terminated.
Eligibility and Documentation: TownManagers must meet the platform’s eligibility requirements, which may include submitting relevant certifications, proof of professional qualifications, or other documentation to verify their skills and credentials.
Profile Verification: A TownManager’s profile must be verified before offering services. This verification includes confirming the identity and authenticity of their qualifications. The platform may request additional information or documents as part of the verification process.
Background Check: Depending on the nature of the services provided, TownManagers may undergo a background check, including a criminal history check, to ensure safety and reliability for users. Certain professions (e.g., healthcare providers, childcare) may have stricter background check requirements.
Continuous Monitoring: TownManagers will be subject to ongoing monitoring, including performance reviews, feedback ratings, and periodic checks to ensure continued compliance with platform standards.
TownManagers are required to comply fully with the Terms and Conditions outlined by NeedTown. This ensures a safe, fair, and professional environment for both service providers and users. The following aspects are crucial for TownManagers' compliance:
TownManagers must operate within the framework of the NeedTown Terms of Service, which include rules regarding service provision, fees, behavior, and communication.
They must adhere to all laws and regulations relevant to their profession and location, including health and safety guidelines, labor laws, and industry-specific rules.
TownManagers are also expected to comply with the platform's code of conduct, which governs professional behavior, respect for users, and compliance with applicable legal standards.
TownManagers must deliver services in accordance with the promises made in their listings. This includes meeting the agreed-upon quality, timelines, and pricing. Any changes to the service or pricing must be clearly communicated to users in advance.
They are also responsible for handling customer complaints in a professional manner and striving to resolve disputes in a timely and satisfactory manner.
TownManagers must maintain high standards of professional conduct at all times. This includes treating users respectfully, protecting user privacy, and avoiding discriminatory or unethical behavior.
They must refrain from engaging in any activity that could damage the reputation of the NeedTown platform, including the use of misleading information, engaging in fraudulent practices, or participating in illegal activities.
TownManagers' performance is regularly assessed through user feedback, ratings, and reviews. Consistently high ratings are expected, and poor reviews may indicate areas for improvement or result in penalties, including account suspension.
TownManagers must proactively address any negative feedback and demonstrate a commitment to improving their services.
Failure to comply with the Terms and Conditions, including any service-related guidelines or platform policies, may result in disciplinary actions such as warnings, account suspension, or even termination of the TownManager's ability to offer services on NeedTown.
If a TownManager repeatedly fails to meet the platform’s standards or violates the Terms and Conditions, they may face permanent removal from the platform.
By adhering to these responsibilities and complying with the platform’s terms, TownManagers can help ensure a positive and professional environment for all users, contributing to the overall success and integrity of the NeedTown ecosystem.
The privacy and protection of user's personal information are of paramount importance to NeedTown. This section outlines the relationship between the Terms of Service and the Privacy Policy, which governs how NeedTown collects, processes, stores, and shares users’ data. By using the platform, users agree to the practices described in both the Terms of Service and the Privacy Policy. The Privacy Policy provides more detailed information about data usage, security measures, and the rights users have regarding their personal data.
Users are encouraged to review the Privacy Policy, which is an integral part of the Terms of Service. The Privacy Policy details how NeedTown collects, stores, and utilizes personal information across various services, including account creation, service transactions, communication, and usage data.
By using NeedTown, users provide consent to the data collection, processing, and sharing practices as described in the Privacy Policy. Any updates to the Privacy Policy will be communicated to users, and continued use of the platform constitutes acknowledgment and acceptance of such updates.
NeedTown collects a variety of personal and non-personal data to enhance user experience, ensure service functionality, and maintain platform security. This section outlines the key practices associated with data collection and usage:
NeedTown retains personal data for as long as necessary to fulfill the purposes outlined in the Privacy Policy and Terms of Service, including maintaining service continuity, complying with legal obligations, and resolving disputes. Users may request the deletion of their personal data in accordance with applicable data protection laws.
NeedTown uses cookies and similar technologies to track user interactions with the platform. These technologies help enhance user experience by remembering preferences, providing personalized content, and analyzing website usage to improve the platform. Users can manage cookie preferences through their browser settings.
By utilizing the platform, users acknowledge and agree to the data collection and usage practices described in the Privacy Policy, which are designed to ensure a secure and optimized experience while respecting user's privacy rights.
NeedTown provides its platform and services on an ”as-is” and ”as-available” basis, without any representations or warranties of any kind, either express or implied. By using the platform, users acknowledge and agree to the following:
NeedTown does not guarantee uninterrupted, error-free, or secure access to its platform, and the services may be unavailable or limited at times due to system maintenance, technical issues, or other unforeseen circumstances. Users accept that the platform may not always function as intended, and that any delays or disruptions are not the responsibility of NeedTown.
The content provided through the platform, including user-generated content, is provided without any warranty as to its accuracy, completeness, legality, or suitability for a particular purpose. NeedTown does not endorse or guarantee the quality, legitimacy, or safety of any products, services, or content available through the platform.
NeedTown makes no warranties or representations regarding the suitability of its services for any particular user, use case, or application. Users are responsible for determining the appropriateness of any services, content, or third-party products before engaging with them.
The platform may contain links to third-party websites or services. NeedTown makes no representations or warranties regarding the quality, accuracy, legality, or safety of third-party services or products, and users engage with these services at their own risk.
To the fullest extent permitted by applicable law, NeedTown and its affiliates, employees, partners, and licensors will not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from or related to the use of the platform or services. This includes, but is not limited to, any:
NeedTown is not responsible for any financial loss, including loss of income, profits, or business opportunities, resulting from the use or inability to use the platform, whether caused by issues such as platform downtime, data loss, service disruptions, or third-party actions.
Users acknowledge that the use of the platform may result in the loss of data, including content uploaded or shared by users. NeedTown is not liable for any data loss, corruption, or failure to store or back up content on the platform.
NeedTown is not liable for damages caused by third-party services or transactions conducted through the platform. Users are responsible for evaluating and managing any risks associated with interacting with third-party providers or services.
NeedTown is not liable for any personal injuries, property damage, or loss resulting from the use of services provided through the platform, including physical damage during product delivery, service execution, or other interactions between users and service providers.
Users agree to indemnify and hold harmless NeedTown, its affiliates, employees, agents, and licensors from any claims, liabilities, damages, losses, or expenses (including legal fees) arising from the user’s breach of the Terms of Service, use of the platform, or violation of any rights of third parties.
Some jurisdictions may not allow the exclusion or limitation of certain types of damages, so the limitations in this section may not apply to all users. In such cases, NeedTown’s liability will be limited to the maximum extent permitted by law, and any potential claims will be governed by the applicable laws of the user's jurisdiction.
By using the NeedTown platform, users agree to these disclaimers and limitations of liability and acknowledge that their use of the platform is at their own risk.
By using the NeedTown platform, users agree to indemnify, defend, and hold harmless NeedTown, its affiliates, employees, agents, partners, licensors, and service providers from and against any and all claims, losses, damages, liabilities, costs, expenses (including reasonable attorney's fees), or other obligations arising out of or in connection with the user’s:
Any violation or breach of the Terms of Service, including but not limited to, failure to comply with the rules regarding prohibited activities, account management, or user conduct.
Any claim, dispute, or demand arising from the user’s use or misuse of the platform, including actions taken by the user that result in damage to the platform, other users, or third parties.
Any claims that the user’s content, actions, or behavior infringe the intellectual property rights, privacy rights, or other legal rights of others. This includes, but is not limited to, copyright infringement, trademark violations, or defamation.
Any issues, disputes, or claims arising from interactions with third-party users, businesses, or service providers through the platform, such as contracts, transactions, or services performed by third parties.
Any violation of applicable local, state, national, or international laws or regulations, including but not limited to data protection laws, consumer protection laws, and other regulations governing the use of online platforms or e-commerce.
Any damages, losses, or costs incurred by NeedTown as a result of the user’s actions, including but not limited to claims from third parties, litigation costs, or regulatory penalties.
Users agree to cooperate fully with NeedTown in the defense of any such claim or dispute and provide all necessary information and assistance as requested. NeedTown reserves the right to take over the exclusive defense and control of any matter subject to indemnification, in which case the user agrees to cooperate with NeedTown in asserting any available defenses.
This indemnification obligation survives the termination or expiration of the user’s access to the NeedTown platform, ensuring that NeedTown is protected even after the user ceases to use the services.
By agreeing to the Terms of Service, users acknowledge and agree to their indemnification obligations under this section.
Right to Terminate: Users may terminate their account and stop using the NeedTown platform at any time by following the platform’s account termination process. This may involve deactivating the account or notifying NeedTown through the appropriate channels as outlined in the platform's settings or user interface.
Account Closure: Upon termination, users will lose access to all services, features, and content associated with their account. However, the user’s obligation to pay any outstanding fees, and any other obligations incurred prior to termination, will remain in effect.
User Data: Termination may result in the deletion or removal of certain user data. Users should refer to the platform’s Privacy Policy to understand how data is handled after account termination.
Right to Terminate: NeedTown may suspend or terminate a user’s account and services at its sole discretion if the user violates the Terms of Service or engages in prohibited conduct. This includes, but is not limited to, failure to comply with the platform’s rules on account security, user conduct, or content moderation.
Reasons for Termination: NeedTown reserves the right to terminate or suspend accounts in cases of fraudulent activity, illegal conduct, violation of intellectual property rights, or any actions that may harm the integrity or security of the platform. In certain cases, NeedTown may give prior notice before terminating an account, but this is not guaranteed in all circumstances (e.g., in cases of immediate threat or harm).
Suspension vs. Termination: NeedTown may temporarily suspend a user’s account if the user is under investigation or in breach of the platform's rules, pending further review or resolution. If the issue is not resolved, the account may be permanently terminated.
Upon termination, users will immediately lose access to their account, services, and any content they have created or interacted with on the platform, subject to certain exceptions (e.g., pending transactions or legal requirements).
Users will no longer be able to use features such as messaging, browsing spaces, or interacting with other users through the platform.
Termination does not release users from any obligations incurred prior to termination, including but not limited to any outstanding payments for services rendered or fees owed to NeedTown or third-party service providers.
Any subscription fees paid by the user for a specific period are generally non-refundable unless otherwise stated in the Terms of Service or applicable consumer protection laws.
NeedTown may retain certain user data for legal, operational, or security reasons, even after account termination. For example, user data may be retained for purposes related to dispute resolution, compliance with regulatory requirements, or to prevent future violations of the platform’s policies.
In certain cases, users whose accounts have been suspended or terminated may appeal the decision by contacting NeedTown’s support team. Depending on the nature of the issue and the platform’s policies, NeedTown may offer the opportunity for account reactivation or provide instructions on how to resolve the violation.
NeedTown is not liable for any damages, losses, or other consequences that result from the termination or suspension of a user’s account. This includes, but is not limited to, loss of access to services, loss of content, or interruption of any ongoing transactions or relationships on the platform.
By using the NeedTown platform, users acknowledge and accept the termination and suspension policies as outlined in this section.
The Terms of Service, as well as any dispute or claim arising out of or related to the use of the NeedTown platform, shall be governed by and construed in accordance with the laws of Bangladesh. By agreeing to these Terms, users consent to the application of Bangladeshi law, regardless of where the user resides or accesses the platform.
Any legal action, dispute, or claim arising from these Terms of Service will be subject to the exclusive jurisdiction of the courts located in Dhaka, Bangladesh. Users agree to submit to the personal jurisdiction of the courts in Dhaka for any legal disputes or proceedings that arise from or relate to the use of NeedTown services. This means that any lawsuit or legal process must be filed in Dhaka, Bangladesh.
In the event of a conflict between the laws of Bangladesh and the laws of another jurisdiction, the laws of Bangladesh will prevail in matters concerning these Terms of Service, unless specifically stated otherwise by applicable international law.
For any dispute, controversy, or claim arising out of or in connection with the use of the NeedTown platform, the parties agree to first attempt to resolve the matter amicably through negotiation. If such negotiation fails, the parties agree that the dispute will be resolved through binding arbitration under the rules of the Bangladesh International Arbitration Centre (BIAC) or a similar arbitration body as agreed upon by the parties.
The arbitration shall be conducted by a sole arbitrator, and the arbitration proceedings will be conducted in English. The place of arbitration will be in Dhaka, Bangladesh, and the laws of Bangladesh will apply to the arbitration process. The arbitrator's decision shall be final and binding upon all parties, and the award may be enforced in any court of competent jurisdiction.
Users agree that any dispute resolution will be conducted on an individual basis, and users will not have the right to participate in any class action, collective, or representative action against NeedTown. All claims must be brought individually, and there will be no right to consolidate claims or seek relief on behalf of other users.
Certain claims, such as claims for injunctive relief to prevent unauthorized use of intellectual property or other rights, may be excluded from arbitration and may be pursued in a court of law in Dhaka, Bangladesh.
Each party shall bear its own costs and expenses associated with the arbitration, including legal fees, unless the arbitrator decides otherwise as part of the award. However, the prevailing party may be entitled to recover its costs from the other party if the arbitrator awards such a remedy.
By agreeing to arbitration, users waive any right to a jury trial or to participate in a class action lawsuit regarding any disputes arising under these Terms of Service. This section outlines the procedures for resolving disputes related to the Terms of Service, helping both parties understand their rights and obligations in the event of a disagreement.
By using NeedTown, users are agreeing to these dispute resolution processes.
NeedTown reserves the right to update, modify, or amend these Terms of Service at any time, with or without notice, to reflect changes in legal, operational, or business requirements. These changes may include updates to the content, features, services, or regulations that govern the platform's use, and may be necessary to comply with new laws or industry standards.
When significant changes are made to the Terms of Service, NeedTown will notify users by posting the updated terms on the platform or by sending a notice to users through their registered email or in-app notifications. Minor changes may not result in individual notifications, but the updated Terms of Service will always be available for review on the NeedTown platform.
Users should regularly check the platform for any updates to the Terms of Service, as continued use is governed by the most recent version.
The updated Terms of Service will include an ”Effective Date” indicating when the changes will apply. Any updates will be effective immediately upon posting or as specified in the notice.
Users agree that by continuing to access or use the NeedTown platform after any changes are made to the Terms of Service, they acknowledge and accept the revised terms. If a user does not agree with the updated Terms of Service, they must stop using the platform and may choose to terminate their account.
Continued use of the platform signifies the user's acceptance of the changes and constitutes a legally binding agreement between the user and NeedTown under the revised terms.
If a user does not accept the changes, they are encouraged to discontinue using the platform and remove any personal data or content they have uploaded, if applicable. Users who continue to use NeedTown after changes to the Terms of Service will not be able to claim that they were unaware of the updates.
This section ensures that users are informed about how updates to the Terms of Service will be handled and how they are expected to acknowledge these changes. It also emphasizes the user's responsibility to stay informed about the platform's evolving terms.
The Terms of Service, together with any other legal agreements or policies referenced within the platform, constitute the entire agreement between the user and NeedTown regarding the use of the platform and its services. This agreement supersedes any prior or contemporaneous agreements, communications, or representations, whether written or oral, regarding the same subject matter.
Any amendments, additions, or modifications to this agreement must be made in writing and accepted by both parties, except as explicitly provided for in these Terms of Service.
If any provision of these Terms of Service is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions will continue in full force and effect. The invalid or unenforceable provision will be modified to the extent necessary to make it enforceable while reflecting the intent of the original provision as closely as possible.
The parties agree that the severability of any provision will not affect the overall enforceability of the Terms of Service.
No failure or delay by NeedTown in exercising any right, power, or privilege under these Terms of Service shall operate as a waiver of such right, power, or privilege. Similarly, a waiver of any breach or failure to enforce any provision of these Terms shall not be deemed a waiver of any subsequent breach or non-compliance.
Any waiver of these Terms must be explicitly stated in writing and signed by an authorized representative of NeedTown.
This section ensures that even if one part of the agreement is invalid, the rest of the Terms of Service remains effective, and that any waiver of rights or provisions is clear and intentional.
If you have any questions, concerns, or require assistance with any aspect of the NeedTown platform, please feel free to contact us. We are here to help and ensure that your experience on NeedTown is smooth and satisfactory.
For general inquiries, support requests, or technical issues, you can reach us at [email protected]. Our support team is available to assist you with any platform-related matters.
You can also contact our customer support team by calling our helpline at [XXX-XXXX-XXXX] during business hours. We will be happy to assist you with your needs.
For quick answers and troubleshooting, visit our Help Center on the NeedTown platform, where you will find FAQs, guides, and helpful resources.
For updates and engagement, you can reach out to NeedTown through our official social media profiles on Facebook, Instagram, and LinkedIn.
Please provide clear details about your issue or inquiry when reaching out, and we will strive to respond as promptly as possible. Your feedback is important to us, and we are committed to addressing your needs.
